QVC ~ Love them or hate them!

Qvc ~ you either love them or hate them, mine is the latter at the moment.
On the 25th October ( in advance of the screening ) I ordered the much awaited Brenda Pinnick kit, it didn't show on my account as despatched until the 30th. Last night I rang them as it was 12 days since I ordered an in-stock item. The lad on the phone kept saying we quote 5 - 7 working days for delivery.......ugh.... couldn't make him understand that 12 days is longer than 7 working days. For £5.45 you would think that they could deliver in a timely manner.
I know that since the strike they use couriers, so that should be quicker!
I think this will be my first & last QVC purchase.